FAQ

Questions? Please check my frequently asked questions below. If you don't see the response here, then please feel free to email me

Questions:

How do I sign up for the e-newsletter?
How often is the e-newsletter sent out?
What’s in the newsletter?
How do I unsubscribe from the e-newsletter?
If I purchase a piece of art, what other costs can I expect to have to pay?
I purchased a painting on your web site. What happens next?
How will my painting be packaged?
Is there a fee for packaging?
How do you ship paintings?
From where is my artwork being shipped?
How long will it take for my painting to be delivered?
How much is shipping, and who pays for it?
How will I know when to expect my artwork?
What information do you need from me, to ship my artwork?
What form of payment is accepted?
Do you sell prints?
What is your return policy?
What if I decide that I would like to return my artwork, but the 7-day window has passed?
How do I initiate a request for a commissioned artwork?
What is the process for ordering a commission?
What is the process for creating a commissioned work?
How long does a commissioned painting take to complete?
What if I don’t like the final product?
Do you offer workshops?

Answers:

How do I sign up for the e-newsletter?

You can subscribe through my web site as each tab has an area to enter your email at the bottom of the page to subscribe.

Alternately, you can send an email to me, requesting to be added to the mailing list manually.

How often is the newsletter sent out?

I try to send my newsletter either bi-monthly or once a month depending on how crazy life is.

What’s in the newsletter?

Upcoming events, such as workshops, exhibitions, live painting events, and so forth. There are also links to new paintings for sale, fun tips around the art industry, how I do things or where I purchase things I use. Something fresh, useful and fun every month.

How do I unsubscribe from the e-newsletter?

Sorry to see you go, but we understand. Unsubscribing is easy: click on the "Unsubscribe" link at the bottom of any of my newsletters.

If I purchase a piece of art, what other costs can I expect to have to pay?

In addition to the cost of the artwork there is a shipping charge and GST/HST in Canada. If you are located in the United States, there are normally no taxes but there could be import/custom duties. These vary and I have no control over what they may be. They are decided on by your governments customs department after your piece crosses the boarder. If you are located outside of North America, there may be taxes or import duties levied directly by your government. You will be required to pay these to receive your order.

I purchased a painting on your web site. What happens next?

You should receive a confirmation email from. Check your spam folder, if you did not receive it.
Your painting will be carefully packed for shipping. This can take up to a week, depending on the size of the painting and if it will be shipped stretched or rolled.
We will let you know once your piece is shipped, along with the tracking number so that you can track it yourself on-line.
Delivery! Please make sure that someone is home to sign for it. If this is impossible, then please contact the courier directly, to make alternate arrangements.

7. How will my painting be packaged?

Paintings with sides that are less than 48" in length will be wrapped in bubble wrap and packed in a commercial cardboard box.

Paintings with at least one side 48" or larger are normally removed from their stretcher bars and rolled up in a tube. You will need to have the canvas re-stretched when you receive it. If you have purchased a painting that needs to be stretched and you would like it shipped directly to a framer, please contact us to make the arrangements.

If you prefer to have a large painting shipped already on stretcher bars, we will need to ship it in a wood crate, which will increase the shipping costs significantly.

Is there a fee for packaging?

No. We only charge for our shipping costs. We offer free packing on all artworks bought on KariRichardsonArt.com

How do you ship paintings?

We usually ship paintings by commercial courier, but sometimes, if local, we can deliver artworks in person.

From where is my artwork being shipped?

Usually, paintings are shipped out from Calgary, AB, Canada.

How long will it take for my painting to be delivered?

Your painting will be packaged within 5 working days of payment. It is then delivered to the courier company where the time that it takes for the delivery varies, depending on the area to which the package is travelling. Our shipping costs are based on the least expensive form of shipping (by courier), usually ground transportation. If you would like to arrange and pay for a more expedited shipping option, please contact us at to inquire.

How much is shipping, and who pays for it?

Shipping is NOT included in your art purchase. The amount is based on where your art is heading and your shopping cart total. It is calculated after your address is entered in the shopping cart. You can also see shipping rates on our website "footer" under SHIPPING along with a few more details on shipping inquiries.

There is also an international shipping fee for paintings being shipped outside of Canada/U.S. A quote can be provided.

We determine the cost of shipping based on the least expensive option, usually ground transport. If you would like to arrange and pay for a more expedited shipping option, please contact us at

How will I know when to expect my artwork?

When we make shipping arrangements with the courier, we arrange for you to receive emails informing you of your package's travel status. Upon delivery to the courier, we contact you to let you know that the process has started and to provide you with the tracking number. A signature is required upon receipt of your package, so please make sure someone is there upon delivery. If you are unable to have someone present at the time of delivery, please contact the courier to make alternate arrangements.

What information do you need from me, to ship my artwork?

The courier companies need a delivery address. This cannot be a post office box as a signature is required upon delivery. They also require a contact telephone number and an email address so that the courier company can contact you with delivery information.

What form of payment is accepted?

When purchasing directly from our website we have a variety of option for you. Most customers choose PayPal. PayPal will allow you to pay using a credit card, even if you don’t have a PayPal account. Alternatively, there are several other options listed in the footer of my website and at checkout.

Do you sell prints?

A few of my paintings I do make prints of. It will be listed under the painting if you are able to purchase a print or just the original. If a print option is not listed you may want to think about buying one of my smaller pieces! As the value of most original art increases over time, it’s a much better investment!

What is your return policy?

Change of heart? We understand! Check out our RETURN POLICY on the footer (bottom) of our website

What if I decide that I would like to return my artwork, but the 7-day window has passed?

If you have a change of heart after the 7-day return window has passed, we will deduct a 4% rental fee for each month following the date you received the artwork.

How do I initiate a request for a commissioned artwork?

The first step is to confirm that I am currently accepting commissions. Since I receive many such requests, sometimes I am unable to accept further additional commissions. Please contact by email to check the status of commission acceptances.

What is the process for ordering a commission?

You give an idea of what kind of painting style you are looking for, based upon my previous works (send me photos of the ones you like).
You decide on the size, so that I can provide you with a quote.
An invoice is provided to you for the cost of the artwork and shipping. A non-refundable deposit of 50% is then required to begin the painting process. E-transfer for deposit will be accepted.

What is the process for creating a commissioned work?

If I don’t have the size you have requested in stock, I will order the size of canvas. This can take up to 2 weeks, since they are custom stretched.
Once the canvases arrive, I begin to paint!
I will send you photos of the painting once it gets toward the end of the work.
You provide me with feedback (i.e.: would like to see more of something, less of something else).
If required, I will make necessary changes if possible and send you photos once again.
Once you are happy with the result, you send the remaining balance due on your invoice.
I pack and ship the painting to you!

How long does a commissioned painting take to complete?

This depends on my schedule at the time of the order, how large the commissioned piece is, and how many iterations the commissioned artwork requires. While it is on a case-by-case basis, you should normally expect anywhere between 2 and 8 weeks to complete.

What if I don’t like the final product?

While I work very hard to really listen to all my clients and to create what they have in mind, it is art, not science, so it can happen that a commissioned artwork does not match up to the collector’s vision. When this happens, 25% of the total invoice (50% of the initial deposit) can be used to purchase any other painting available on my website.

How can I find out about workshops?

The best way to find out about anything new on KariRichardsonArt.com is to subscribe to my newsletter. You'll receive timely information and first crack at new artwork for sale. It does pay to be on the list so head over there now to subscribe.